How it works
How does it keep one record per person?
Every person has one record, found by name and date of birth, and everything about them links to it: their enrollment, their cases, their filings, and the fees they owe. Open the record and see the whole picture in one place.
Records are keyed on name and date of birth, and the system warns when a person may already exist, so duplicates do not creep in.
Because the same record carries across departments, you find a person once and stop asking four offices for four answers.